International Paper

IP header

Our Vision: To be one of themost respectedand successfulcompanies in theworld.

International Paper, founded in 1898, is a multi-billion-dollar company and a global leader in the packaging and paper industry. Headquartered in Memphis (US), we employ approximately 55,000 people and are strategically located in more than 24 countries servicing customers worldwide. Manufacturing operations are in North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia.

We are committed to bringing things of substance to the world - from the products we make to providing for families, enhancing our communities, protecting the environment and generating returns for those who invest in us.

Our Mission: To improve the world, today and for generations to come, by using renewable resources to make products people depend on every day.

  • Among Ethisphere Institute’s “World’s Most Ethical Companies®” (10th consecutive year in 2015)
  • One of Fortune Magazine’s“Most Admired Companies” (14 out of last 15 years)
  • U.S. Environmental Protection Agency Climate Leadership Award (2012)


We make things that weave our world together. We manufacture the paper on which businesses are launched, maps are plotted, exams are taken, contracts are recorded and love notes are treasured. We create the packaging that brings fresh fruit to faraway places, protects priceless objects, showcases new technologies and safeguards goods that enhance the lives of consumers around the globe.


We are an established and expanding Global Business Services Center delivering a variety of advanced services within the world’s most respected paper and packaging company.

In 2004 International Paper was among the first corporations to choose Kraków as the home for their Global Business Services Center. Ever since, we have been focusing on creating superior value for our internal and external customers through our commitment to excellence and constantly improving our expertise and performance. Over 500 employees in Kraków provide advanced business services and solutions in the fields of Customer Service, Supply Chain, Information Technology (Business/Process Analysis, IT Project Management, IT Services including Help Desk and end user support, Data Center Operations, Technical Application Services, Telecom, Information Security, Application configuration, development, and support), Finance (Business Analysis, Credit Analysis and Accounting) and Global Sourcing to International Paper businesses around the globe.


Office Papers – POL®, Rey®, HP, Ballet®, SvetoCopy®
Digital Papers – PRO DESIGN®, JetStar®
Offset and Preprint Papers – Speed-E, PrePrint-E, PrePrint-S
Coated Paperboard – Arktika®, Alaska Plus®


International Paper’s Global Business Services Center in Kraków (IPGBSC) plays a unique role. We co-operate with International Paper offices and manufacturing sites all over the world, delivering a variety of advanced, value added services.
IP GBSC is a great place to work and grow for employees educated and specialized in different fields.

Discover our departments!

Global Customer Service
  • Servicing customers from managing customer orders to improving profitability.
  • Selling paper, coated and uncoated, and pulp to 20 countries in 6 continents.
  • Managing complex business solutions: vendor compliance, customer specific inventory and pricing.
Employees: 130+
European Customer Service

Providing order management services to customers all over Europe as well as overseas.
Acting as one team with sales & supply chain organization to create competitive advantage through tailored service offering.
Leveraging Lean/Six Sigma methodology to optimize internal processes and support business growth.

Employees: 65+

Supply Chain
  • Leading forecasting and Sales & Operations Planning Process to ensure supply/demand balance across all mills and to maximize profit.
  • Managing master production planning to maintain product availability and keep inventory in European mills and Distribution Centers at targets.
  • Transportation planning and optimizing delivery solutions to meet service expectations
Employees: 30+
Information Technology
  • Providing wide range if IT services for over 40,000 International paper users worldwide
  • Recognizing, analyzing and documenting business needs to deliver targeted IT solutions
  • Designing, developing, delivering and maintaining IT infrastructure and applications

Employees: 140+

Finance EMEA
  • Providing Financial insight and support to our EMEA business partners
  • Developing and supporting EMEA Finance related processes
  • Coordinating activities with our outsourcing partner
  • Covering areas including Accounting, Tax, Audit, Business Analysis and Credit Analysis

Employees: 60+
Global Sourcing
  • Managing contracts and relations with suppliers globally. Performing spend and supply market analyses.
  • Managing supply of raw materials, energy, services, MRO and capital purchases.
  • Cooperating with Sourcing teams in EMEA, the US, Brazil, China and India.
Employees: 30+

Learning & Development Team

  • Delivering impactful and aligned learning resources that meet people development needs and business goals.
  • Working with IP GBSC HR and business functions on implementing strategic learning initiatives for teams and individuals.
  • Coordinating EMEA-wide development programs for leaders and managers.
  • Building a culture of collaborative, cross-functional learning across the organization.

  • Attracting talents by executing recruitment strategy, cooperating with universities and strengthening the employer brand.
  • Retaining talents by enhancing leadership quality, driving performance and development strategy and fostering engagement.
  • Guaranteeing HR operational excellence by implementing global processes and systems and sustaining partnership with business functions.
Employees: 15+